CX Storytelling: Transforming Thought and Action
Don’t you wish you could be a fly on the wall after one of your presentations? It’s common after a presentation that people will tell you, “Nice job” or “Good stuff.” But what did they really think?...
View ArticleSuccess in CX means harnessing the power of people: my CXPA Insights Exchange...
Success in CX means harnessing the power of people. For those who weren’t there and those who were, that is my biggest takeaway from the just wrapped up CXPA Insight Exchange in New Orleans. Session...
View ArticleMake it real, and other pro tips for developing a customer-centric culture
Corporate culture is a funny thing: firmly entrenched, yet always evolving. Culture can also make or break a CX program, especially a new one. In a perfect world, every company would start right out of...
View ArticleInspire Employees to Own Their Productivity With a Bottom-Up Culture
Letting employees choose their own tools and devices creates an ownership mentality among workers.
View ArticleIf This Is How You’re Doing Workplace Engagement, You’re Doing It All Wrong
Surveying employee satisfaction is pointless unless you act on what the team tells you.
View ArticleInvesting In Your Employees Is the Smartest Business Decision You Can Make
Richard Branson put it best, customers come second, employees first. It's a philosophy that brings unexpected benefits to both the company and its clients.
View ArticleIncreasing Employee Engagement Is About Un-Disengaging Your Workforce
Limiting emails and phone usage might be the smartest thing you ever do for your company
View ArticleHow to Lose an Employee in 10 Days — and How to Keep One for 10 Years
Retaining employees is about engagement and purpose, not perks.
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